Shipping Policy

Last Updated: 12/20/2023

Doki Doki Curves ("us," "we," or "our") is committed to providing our customers with a reliable and satisfactory shipping experience. Please review the following shipping policy to understand our procedures and guidelines.

1. Order Processing

1.1 Processing Time

Order processing may take up to 14 days (excluding weekends and holidays) from the date of purchase. This processing time is necessary to ensure the quality and accuracy of each order, especially during peak periods or for customized products.

2. Shipping Methods

2.1 Free Shipping Orders

*DISCLAIMER*

Free shipping is not always offered.

All orders, including those eligible for free shipping discounts, will be processed using standard shipping methods and will not include tracking numbers. While we strive to ensure timely delivery, please note that the absence of tracking may limit real-time monitoring of your shipment.

2.2 Paid Shipping Orders

For orders with paid shipping options, we offer a variety of shipping methods, and all such orders will come with tracking numbers. You will receive a tracking number via email once your order has been dispatched.

3. Shipping Times

3.1 Processing Time

Orders are typically processed within 14 business days (excluding weekends and holidays) from the date of purchase. Processing time may vary based on product availability and order volume.

3.2 Shipping Timeframes

The estimated shipping times are as follows:

• Standard Shipping (Free): 3 to 7 business days (no tracking)
• Paid Shipping Options: Varies based on the selected shipping method and destination (includes tracking)

Please note that these timeframes are approximate, and actual delivery times may vary based on factors beyond our control, such as customs delays or unforeseen logistical issues.

4. Lost or Damaged Products

4.1 Lost Shipments

In the rare event that your package is lost during transit (for orders with paid shipping), we will work with the shipping carrier to locate your package. If the package cannot be located, we will offer you the option of a replacement shipment or a refund for the lost items.

4.2 Damaged Products

If you receive damaged products, please contact us within 10 days of receiving your order. To resolve the issue, we may request photographic evidence of the damage. Once verified, we will offer you the option of a replacement or a refund for the damaged items.

5. Contact Us

If you have any questions or concerns regarding our shipping policy, lost or damaged products, or if you need assistance with your order, please contact our customer support team at:

Email: dokidokicurves@gmail.com

We are committed to providing excellent customer service and will make every effort to address your inquiries in a timely and satisfactory manner.